VOIZ is a marketplace for customer experience powered by the entry level, white-collared freelance workforce. At VOIZ customers can set up their own remote contact centre in 48 hours and directly engage with more than 100K high quality multi channel customer support agents on the marketplace. VOIZ provides a secure byte-sized, long term, one time or even BAU based flexible engagement model. SMB and Enterprise can now run their contact center operations either as a DIY or subcontract as managed services to one of VOIZ 100+ curated contact centres and also leveraging the 100K CX freelancer all in the VOIZ marketplace ecosystem.
Knowlarity has partnered with VOIZ, the online marketplace for customer support & telesales provider to aid businesses to accelerate their voice operations on a scalable platform. The partnership will enable businesses to redefine their customer/tech/product support, telesales, telemarketing, recruitment & processing transactions. The cloud business communication solutions will streamline the customer engagement process on every communication channel via a single platform that is integrated with all leading CRMs. As todays customers tend to communicate with businesses on the preferred or existing channel of communication which is already available at their fingertips.
Businesses from every industry vertical will be able to scale up, set up and run their fully operational remote contact center with VOIZ in less than 48 hours while reducing their expenses by 30% without infusing CapEx with a pay-as-you-go model and increase remote workforce productivity through real-time performance analytics dashboard by extracting actionable customers insights. The partnership brings in deployment of pre- integrated cloud-based voice & AI solutions for businesses can easily manage teams across pan India from a single location on a secured, reliable & robust communication platform for product sales & order booking, quality lead conversion, upselling & cross-selling, feedbacks & surveys, client demos, on-boarding and much more frictionlessly.
With Work from Anywhere becoming the new norm, there are human resources which otherwise were not available earlier are now in the market on VOIZ, which can be leveraged by organizations to relook at their CX Delivery Models. With the Knowlarity Tech suite and VOIZs marketplace and productivity tools, an On-Demand CX Delivery Model is a reality, said Jaideep Kumar, Chief Knowlarity. It is important to note that the solution comes inbuilt for the customers to engage directly with an on-demand freelancer’s human asset for bite-sized to BAU calling which makes up about 50% of all customer interactions in the real world for both Enterprises and SMBs customer bases”, said Vineet, CBO of VOIZ.
About Knowlarity:
Knowlarity enables automated communication workflow by allowing operators to work online via Cloud. It allows businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR, Toll-Free Number, Softphone WebRTC & MPLS Embeddable Video Platform, AI-enabled solutions like speech analytics, chatbot/voicebot and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations shouldnt get affected by enabling working from anywhere. For more information, please visit https://www.knowlarity.com.
About VOIZ:
VOIZ is a tech-enabled freelance CX work marketplace for the entry level white-collared unskilled freelance workforce in the CX space. With more than 100K CX freelancers on its marketplace, VOIZ provides a secure byte-sized contact centre platform to both SMB and Enterprise either as a DIY or to subcontract the managed service to one of VOIZ curated contact centre leveraging its 100K CX freelancer on the marketplace. At VOIZ marketplace customers can manage the CX freelancer / agent life cycle from discovering BYOD CX freelancers, train them online on VOIZ LMS, use VOIZ contact centre production module or integrate it with the regular CRM or any other dialers either by an API or even simple excel upload (the latter usually in the beginning stage), manage quality, login metrics, pay the freelancers and finally retire the CX freelance in either Byte sized or fully operationally contact centre portions all on the platform. For more information, please visit https://www.voizworks.com/.
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