Venue Valet, a leading provider of Guest Service Call Button Systems and Operations Management Solutions for the cinema industry, has been awarded a contract from Alamo Drafthouse Cinema to provide services with their CallConnect family of products for Alamo corporate and franchise theatre locations nationwide.
Venue Valet, a leading provider of Guest Service Call Button Systems and Operations Management Solutions for the cinema industry, has been awarded a contract from Alamo Drafthouse Cinema to provide services with their CallConnect family of products for Alamo corporate and franchise theatre locations nationwide.
The award follows a recent Service Call Button System and Operations Management Solution installation at one of the Alamo Drafthouse’s newest franchisee locations in El Paso, TX. The installation included dedicated “Press For Service” call buttons installed on each recliner, allowing guests to immediately alert cinema staff to a request for service with no disruption to the cinema experience – an experience that the Alamo Drafthouse has been known for over the past several decades. The service call buttons, in combination with the operations management solution, have resulted in more satisfied customers while also optimizing labor efforts and costs.
“In planning our newest location in El Paso, TX, we wanted to make a change to our existing service model,” says Neil Billingsley-Michaelsen, franchise owner of Alamo Drafthouse El Paso. “We wanted to help our team members in knowing when a guest needed something, and did not want them solely relying on looking for the paper orders placed on their table. With the new Venue Valet Service Call Button System and Operations Management Solution, our staff doesn’t even need to be in the auditorium to know when a guest requires service. Guests write down their order and press the service call button and CallConnect does the rest. Our staff now knows which guest needs attention, how long they’ve been waiting, and what they’ve previously ordered just by looking at the CallConnect screens throughout our cinema. We, as management, now truly manage our staff to a very simple metric ‘Get to service call button requests quickly!’ This system has made our team members’ jobs easier and made a much more satisfied guest.”
Along with the service call buttons that are installed at each seat, CallConnect by Venue Valet also provides a full operations management solution that provides real time data and historical reporting so cinemas can make timely decisions that improve customer service and maximize operational efficiency.
“We rely on the data that CallConnect provides to help us efficiently run our operations, which involves multiple Point of Sale systems and multiple employees at each of our locations doing a wide range of tasks simultaneously,” said Vivek Abichandani, Vice President of Facilities, Energy, and Sustainability for Alamo Drafthouse Cinemas. “CallConnect combines data from multiple systems, along with service call button data, giving us the power to make operational decisions in real-time.”
“Venue Valet is excited to help Alamo Drafthouse welcome back customers into their theatres and take the Alamo Drafthouse experience that was started here in Austin, TX back in 1997 to a new level of efficiency, guest satisfaction, and profitability for Alamo Drafthouse and its guests,” said Matt Mader, President, and Founder of Venue Valet. “Adding Alamo Drafthouse corporate and Franchise owners to our list of dine-in cinema customers is another milestone for our business and we look forward to working with Alamo Drafthouse to help revive and grow the dine-in cinema industry in the years to come.”
About Venue Valet LLC
Venue Valet, LLC is a privately held technology company headquartered in Austin, TX that provides a wide range of products and services for the dine in cinema industry, as well as other types of entertainment venues such as stadiums, arenas and multi-purpose family entertainment centers. CallConnect by Venue Valet specializes in bringing better data visibility to the venue owner/operator to increase operational efficiency and a better experience to the venue guest. Visit www.venue-valet.com for more information.
About ALAMO DRAFTHOUSE
Alamo Drafthouse Cinema was founded in 1997 as a single-screen mom and pop repertory theater in Austin, TX. Twenty-four years later, with 38 locations and counting, Alamo Drafthouse has been called “the best theater in America” by Entertainment Weekly and “the best theater in the world” by Wired. Alamo Drafthouse has built a reputation as a movie lover’s oasis not only by combining food and drink service with the movie-going experience, but also introducing unique programming and high-profile, star-studded special events. Alamo Drafthouse created Fantastic Fest, a world-renowned film festival dubbed “The Geek Telluride” by Variety. Fantastic Fest showcases eight days of genre cinema from independents, international filmmakers, and major Hollywood studios. Alamo Drafthouse’s collectible art gallery, Mondo, offers breathtaking, original products featuring designs from world-famous artists based on licenses for popular TV and movie properties including Star Wars, Star Trek & Universal Monsters. Alamo Drafthouse continues to expand its brand in new and exciting ways, including the American Genre Film Archive, a non-profit film archive dedicated to preserving, restoring and sharing film, and Alamo On Demand, a new VOD platform boasting a growing and carefully curated library of entertainment for rental or purchase.
About Venue Valet LLC
Venue Valet, LLC is a technology company headquartered in Austin, TX that provides a wide range of products and services for dine in theatres that bring better data visibility to the venue owner and a better experience to the venue customer. Visit www.venue-valet.com for more information.
About Star Cinema Grill
Star Cinema Grill is a Houston based dine-in-theater concept that offers our guests first run film releases, an extensive menu, and a full service bar with a wide selection of beer, wine and spirits. Their goal is \”To provide every guest with an unforgettable experience through unmatched service, the highest quality food and beverages, and a flawless film presentation\”. Visit www.starcinemagrill.net for more information.