The press release is about the benefits on-hold messaging.
A major concern for companies is customer experience. That’s why some choose to play hold music for their customers. That’s a risk, though. Some customers hate hold music! A better idea is to record a message to reassure customers. Another option is to use a voiceover to offer customers some kind of promotion.
Learn more about on hold messaging by reading the following information.
What is on-hold messaging?
On-hold messaging is a professional service used by many organizations for the purpose of delivering information to callers who are waiting on hold. It is also known as audio marketing or on-hold messaging (which is a specialist area of branding and marketing).
To Keep the Callers Willing to Hold:
70 percent of the callers who are placed on hold listening to silence hang-up in 60 seconds and 35% do not call back. Calls who wait on hold feel ignored. When on-hold messages are added to a phone system, customers know that they are well-connected. This helps them to be patient and remain on hold.
Messaging Helps Callers Feel Occupied and Entertained:
Your message can be entertaining or informative. This softens the blow of long wait times. Use the opportunity to build a rapport with customers.
Setting a Business Tone When the Call Connects:
The selection of music and on-hold messages used sets a tone for your business’ voice. Make it fun, make it professional, or make it both! Whatever you choose adds value to your messages, improving the overall caller experience.
With the help of a professional voice over you can impress your audience. Voiceovers, when done professionally, can create a positive brand image for your company.
Contact Us:
ProVoiceUSA
Address: 29335 Lochinvar Rd, Highland, CA 92346, USA
Phone: (877) 865-3459
Email: info@provoiceusa.com
Website: https://provoiceusa.com/
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Monday, December 23, 2024