iNextrix Technologies Pvt. Ltd hosted a launch event in its main office in Ahmedabad city in Gujarat, India. In this launch event, industry leaders in Ahmedabad, existing customers of iNextrix, community members of ASTPP and some other professionals were present. Also, the company had invited local press and digital media representatives to witness the launch of the most awaited product.
Among all these delegates, the directors of the company and team members launched the iCallify: Intelligent Call Center Software.
“We are really happy and delighted to launch this intelligent call center solution. A team of experienced professionals has worked day in day out to build this robust and intelligent call center software. It is now in production and available with the licensing model. We have made sure to keep it in a range of affordable call center solution for all. Anyone can now buy this futuristic call center solution”, shared Arpit Modi, Director and Cofounder, iNextrix Technologies Pvt. Ltd.
As per the shared details, this call center solution is available in two models as listed below:
• Multi tenant call center solution
• Single tenant call center solution
This call center solution is available with multilingual support. Also, the call routing algorithms and other features of this call center software developed by keeping international standards and legislations in mind. This call center solution can be used in any country.
The spokesperson of the company shared that the company has used some intelligent algorithms to achieve a certain level of automation in the operations of the call centers. Also, they have made use of predictive technology to help call centers achieve increased productivity of the agents as well as delivery of the best customer experience.
The call center solution is available with a wide array of features as listed below:
• Live Dashboards with multiple metrics
• Soundboard Avatars
• Agent statistics
• Web form management
• Answering Machine Detection (AMD)
• Lead search information
• Predictive dialer
• Auto dialer
• Manual dialer
• Progressive dialer
• Preview dialer
• Advanced call routing
• Intelligent call routing
• Least talk time call routing
• Round robin call routing
• Do not Disturb (DND) control
• Trunk management
• Campaign management
• Lead management
• Callback management
• DID (Direct Inward Dialing) number management
• 3-way conference
• Interactive Voice Response (IVR)
• Call parking and retrieve
• Call transfer
• Call recording
• Web phone
• Call detail reports (CDRs)
• And more
The company has made this solution available for purchase. The company will also provide white label call center solution.
As per the shared details, it is a general purpose call center software, which is developed in a way that it can be used by any company, organization and industry. From call center to a small or medium business owner can also use this call center solution. To know more details about iCallify: Intelligent Call Center Software, please visit https://inextrix.com/icallify