New Delhi, May 9, 2019: DHFL Pramerica Life Insurance Co. Ltd. has set up a special helpdesk to service beneficiaries of policyholders affected by the recent cyclone ‘FANI’ in Odisha. For a quick settlement of claims, the company has simplified claim documentation requirements and has appointed nodal officers to oversee the claim settlement process.
“We at DHFL Pramerica Life Insurance express our heart-felt condolence to the families hit by the devastating cyclone in the state of Odisha and other surrounding areas. To help the bereaved families, we have set up a Claims Help Desk and have appointed nodal officers for rendering pro-active services to the beneficiaries of the affected policyholders. The process of claim documentation has also been simplified in order to expedite the claim settlements quickly”, said Mr. Anoop Pabby, Managing Director and CEO, DHFL Pramerica Life Insurance.
The company has issued a list of the documents required to process the claim:
• Municipal Death Certificate or Death Certified by any competent Government authority like Local Government of Odisha / Armed Forces / Government Hospitals / Police Authority
• Completely filled Death Claim Form
• Claimant ID, residence proof & bank account details to ensure claims are paid to correct beneficiary
For quick settlement of claims, the claimants can contact DHFL Pramerica Life Insurance at floodclaims@dhflpramerica.com or call on the toll free no. 1800 102 7070 (9:30 am- 6:30 pm, Mon to Sat)
Contact details of local “Nodal Officers”:
For Odisha:
Nodal Officer 1: Mr. Prasanta Biswal (Office Head)
Contact details:
Mobile: +91 9937083690
Email : prasanta.biswal@dhflpramerica.com
Local Office: Ray Tower, 2nd Floor, Plot No:N-4/237, IRC Village, Nayapalli, Near Reliance Fresh, Bhubaneshwar, Khurda, Odisha – 751015, Tel: 067-4256-5667
Nodal Officer 2: Mr. Mahesh Nanda (Cluster Manager – Operations)
Contact details :
Mobile: +91 9937456220
Email : mahesh.nanda@dhflpramerica.com
Local Office : Ray Tower, 2nd Floor, Plot No:N-4/237, IRC Village, Nayapalli, Near Reliance Fresh,
Bhubaneshwar, Khurda, Odisha –751015, Tel:067 4256-5667
Head Office “Claims Helpdesk” contact details:
Dedicated Helpdesk email ID : floodclaims@dhflpramerica.com
Dedicated Whatsapp Number : 8800300077 (9 AM to 7 PM, Mon to Sat) Give us a ‘Missed Call’ or Text
LifeClaims@odisha for us to call you back for prompt assistance
Other Contact:
• National Toll Free Number : 1800 102 7070 (9:30 AM to 6:30 PM, Mon to Sat)
• Head Office Claims email ID : claims@dhflpramerica.com
• In case of Escalations : 1. Mr. Rohan Bhatia/ Mr. Deepak Khanna
0124- 469 7290, 0124- 469 7452
(Email: rohan.bhatia@dhflpramerica.com, deepak.khanna@dhflpramerica.com)
2. Mr. Neelesh Jha
0124- 469 7198
(Email: neelesh.jha@dhflpramerica.com)
Download Death Claim Form from our website: http://www.dhflpramerica.com/Downloads.aspx
About DHFL Pramerica Life Insurance
DHFL Pramerica Life Insurance is a joint venture between DHFL Investments Limited (DIL), a wholly-owned subsidiary of Dewan Housing Finance Corporation Ltd. (DHFL), one of India’s largest housing finance companies and Prudential International Insurance Holdings, Ltd. (PIIH), a fully owned subsidiary of Prudential Financial, Inc. (PFI), a financial services leader headquartered in the U.S. DHFL Pramerica Life Insurance represents the coming together of two renowned financial services organizations with a legacy of business excellence spread over decades.
DHFL Pramerica Life Insurance has a pan India presence through multiple distribution channels which have been customized to address the specific insurance needs of diverse customer segments. The Company is committed to providing protection and quality financial advice to its customers. For further information on the Company, please visit www.dhflpramerica.com