iNextrix Technologies Pvt. Ltd has been offering innovative communication solutions to businesses and enterprises to empower them with benefits of uninterruptable communication systems. The company offers general solutions which can be used by any business as well as the company also offers specific solutions designed for the specific business or department. Recently, the spokesperson of the company has announced to offer the call center solution to meet the need of a specific segment in the business, namely, customer care. The company has announced that the company will provide a call center solution for the independent customer care centers as well as in-house customer care department.
The announced call center software is provisioned with a wide array of features to support the needs of the customer care centers all across the world. As per the shared details, the company had run a survey for international and local customer care centers to understand the challenges they face in offering the customer care services as well as the must have features in the call center software to improve their routine operations. Based on the survey results, the VoIP experts of iNextrix Technologies Pvt. Ltd developed one of the most robust, reliable and scalable call center solutions for customer care centers. This call center solution can fulfill the need of any customer care center in the world.
The spokesperson of iNextrix Technologies Pvt. Ltd shared the list of key features the customer care centers get in this announced call center solutions are listed below:
• Web based access panels for supervisors, agents and admin
• Web phone (based on WebRTC)
• Dashboard
• Campaign management
• DID management
• Lead management
• Trunk management
• Advanced call routing
• Most idle agent / executive call routing
• Round robin call routing
• Whisper
• Barge-in
• 3-way conferencing
• Call mute
• Call unmute
• Interactive Voice Response system
• Music on Hold
• Whitelist
• Blacklist
• Call transfer
• Call park and pickup
• Callback
• Reports
• And more
The spokesperson of the company shared that the company offers the white label call center software to the customer care centers or the companies that need the same. The company will also provide customization in the call center solution based on the demand of their customers.
About iNextrix Technologies Pvt. Ltd
It is an IT company. The company is in operations since 2010 and headquarter of the company is situated in Ahmedabad, Gujarat, India. The company offers development services in various web and mobile app technologies. The company majorly focuses on the VoIP solution and services. The company has many innovative solutions to benefit its customers. The call center solution is one of the most renowned VoIP products of the company which is used by the worldwide call centers and businesses. To know more about this call center solution, please visit https://inextrix.com/solutions/call-center-solution