iNextrix Technologies Pvt. Ltd has announced to offer call center solution for businesses. It is one of the best call center solutions in the industry and available in two different models:
1. Single tenant call center solution
2. Multi tenant call center solution
The companies with a single branch can acquire the single tenant call center software to take care of various operations related to lead generation, customer support and customer care. On the other hand, the businesses that have multiple branches which are dispersed in the same or a different city or state can take benefit of multi tenant call center solution. The multitenant call center solution can also be used to provide call center services to start a new revenue generation channel.
“The call center software can be used by any business these days. Once upon a time, only BPOs and KPOs were using the call center solutions, but now the business needs are getting changed. The companies prefer to operate the call centers within their premises so they can keep close look and alignment towards the campaigns of lead generation, sales and customer care. The call center solutions are perfect here. We have developed a comprehensive call center software, which can fit in the business need of any company. It is an easy to use solution and anyone with moderate training can start using the complete potential of this solution”, shared spokesperson of the company.
As per the shared details, the call center solution is provisioned with various features. Some of them are listed below:
• Campaign management
• Lead management
• DID management
• Agent management
• Live call view
• Auto dialer
• Predictive dialer
• Manual dialer
• Skill based call routing
• Advanced call distribution
• Sticky agent
• Automated call routing
• Barge-in
• Whisper
• 3-way conference
• Call parking
• Call pickup
• IVR (Interactive Voice Response)
• MoH (Music on Hold)
• Whitelist
• Blacklist
• Data export
• 3rd party API integration
• 3rd party software integration
• Phone provisioning
• Reports
• And more
As per the shared details, the call center solution is available as ready to use product and the company is also offering the SaaS model to the business who are interested in using hosted or rental call center services. The offered call center solution is also available in regional language as it supports multilingual functionality.
About iNextrix Technologies Pvt. Ltd
It is an Indian IT company which offers a wide range of services and solutions in web, mobile app and VoIP arena. The company has developed many ready to use VoIP solutions; and the call center solution is one of off the shelf products offered by the company. To know more about this solution, please visit https://inextrix.com/solutions/call-center-solution