14 December 2018 – The Global Technical Support Outsourcing Market is expected to grow at a CAGR of 7.89% in the upcoming period as the scope and its applications are rising enormously across the globe. Technical support outsourcing is a technology that helps to prevent losses in business. The factors that are playing a major role in the growth of market are the availability of cheap and qualified labor and growing need for cost-efficient solutions to advance efficacy. However, loss of quality control and data breaching activities are the factors that may restrain overall market growth in the years to come. Technical support outsourcing market is segmented based on type, end user, and region.
Enterprise technical helpdesk services, pre-sales support services, managed technical support services, and post-sale support services are the types that could be explored in technical support outsourcing in the forecast period. Enterprise technical helpdesk service accounted for the substantial market share of technical support outsourcing and is estimated to lead the overall market in the years to come. The reason behind the overall market growth could be high demand from large and medium enterprises to improve the efficacy of their services. In addition, post-sale support service sector is estimated to grow at the fastest pace in the years to come.
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The market may be categorized based on end users like media & entertainment, information technology, education, finance, energy & utilities, human capital, automotive, production & manufacturing, telecommunication, and others could be explored in the forecast period.
Globally, Asia Pacific accounted for the substantial market share of technical support outsourcing and is estimated to lead the overall market in the years to come. The reason behind the overall market growth could be the availability of labor at low cost and the presence of key manufacturers with a strong knowledge base in the region. The developing countries like India and China are the major consumers of technical support outsourcing market in this region.
Instead, North America and Europe are also estimated to have a positive influence on the future growth. North America is the second largest region with significant market share. However, Europe is estimated to grow at the highest CAGR in the forecast period. The key players of technical support outsourcing market are Infosys, Accenture, HCL Technologies, Collabera, Genpact, Attivasoft LLC and Support.com, Inc., Atos SE, Hudson Software, Inforonics Global Services, and Qcom Outsourcing. These players are concentrating on inorganic growth to sustain themselves amidst fierce competition.
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Market Segment:
The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA
Global technical support outsourcing market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
- Accenture
- Collabera
- Genpact
- HCL Technologies
- Infosys